Claims

What to do in case of insurance event?

In case of an insurance event, you should:

  • Collect needed documents depending on the guarantee involved (see below),
  • Deliver to the appropriate body depending on the type of insurance you have.

 

Each submitted claim is carefully handled by our dedicated team.

Insurances for the protection of your loans

If you need some more information you can contact Eurobank’s 24 hours service by dialing 19 000.

The easiest way to declare a claim is by going to one of the branches of Eurobank. Nevertheless you still have the right to declare by writing to:

Eurobank:

Eurobank
DPOB
Ul. Św. Mikołaja 72
50-126 Wrocław

Société Générale Insurance Poland:

For life guarantees

Sogecap S.A Oddział w Polsce
Plac Solny 16
50-062 Wrocław

For Involuntary Loss of Employment

Sogessur S.A. Oddział w Polsce
Plac Solny 16
50-062 Wrocław

Which documents to prepare?

Depending on the insurance event, different documents have to be prepared. The documents have to be in originals or in copies certified by a notary. Please click on the corresponding guarantee to see detailed documentation required:

  • Death

  • Permanent Total Disability to Work

  • Permanent Total Disability

  • Involuntary Loss of Employment

  • Temporary Total Disability

  • Critical Illness

 

Every document transmitted to us is deeply analyzed; and in case of life guarantee, the decision is made by a medical expert.

For more information regarding the progress of a claim:
E-mail: roszczenia@societegenerale-insurance.pl
Phone number: (71) 774 29 99

Insurances for the protection of your belongings

1. Everyday Protection Insurance

In case if something happens, please call: (71) 72 61 334.

Which documents to prepare?

Depending on the insurance event, different documents have to be prepared. Please click on the corresponding guarantee to see detailed documentation required:

  • In respect of the insured event related to debit card

  • In respect of the insured event related to purchased good

  • In respect of the insured event related to daily item

  • In respect of the insured event related to devices

 

Every document transmitted to us is deeply analyzed.

For more information regarding the progress of a claim:
E-mail: roszczenia@societegenerale-insurance.pl
Phone number: (71) 774 29 99

2.Your Wallet Insurance

In case if something happens, please call: (71) 77 42 999.

Which documents to prepare?

Depending on the insurance event, different documents have to be prepared. Please click on the corresponding guarantee to see detailed documentation required:

  • IN RESPECT OF THE INSURED EVENT RELATED TO DEBIT CARD

  • IN RESPECT OF THE INSURED EVENT RELATED TO DAILY ITEM

  • IN RESPECT OF THE INSURED EVENT RELATED TO TICKETS

 

Every document transmitted to us is deeply analyzed.

For more information regarding the progress of a claim:
E-mail: roszczenia@societegenerale-insurance.pl
Tel: (71) 774 29 99

Insurance protecting car fleets

If you are the victim of an incident whose perpetrator was the insured in Sogessur S.A. Oddział w Polsce, please contact April Polska Sp. z o.o. by calling:
+48 22 749 97 05

If you use a vehicle owned by ALD Automotive Polska Sp. z o.o., please contact ALD Automotive Polska Sp. z oo by calling: +48 22 465 68 80

Insurance protecting your travel

EASY TRAVEL 365, EASY TRAVEL, EASY WAY BACK

In order to submit a claim, get assistance or notify about an insurance event, please contact the APRIL Polska Help Center:

- by phone +48 22 749 97 22 (call cost according to the operator's rate) )

- by fax: +48 22 864 55 23

- via e-mail: assistance@pl.april.com

- in writing or in person at: APRIL Polska Sp. z o.o., ul. Sienna 73, 00-833 Warszawa.

APRIL Poland Help Center operates 24 hours a day, 7 days a week.